Terms and Conditions
- By sending the order, the customer confirms his agreement with these Terms and Conditions applicable to the ROCK EMPIRE online store.
- The information about the goods and the price stated by the seller are binding, except for an obvious error. Prices are presented inclusive of all taxes (e.g. VAT) and fees, excluding delivery costs.
- The offer is updated online . Nevertheless, it may happen that some goods may not be available after ordering. For example, in a situation where the last item in the order is ready for processing and at the given moment has not yet been invoiced and thus written off from the warehouse. In these exceptional cases, we will inform you immediately. More info in the FAQ.
- Accounting for shipping costs (postage):
Within the EU.
GLS to the address incl. VAT:
-
Austria 8,5 € Belgium 9,3 € Bulgaria 14,8 € Croatia 11,1 € Denmark 9,3 € Estonia 11,1 € Finland 19,5 € France 13,6 € Germany 8,5 € Greece 17,0 € Hungary 7,8 € Ireland 19,5 € Italy 13,6 € Latvia 11,1 € Lichtenstein 19,5 € Lithuania 11,1 € Luxemburg 9,3 € Netherlands 9,3 € Poland 6,3 € Portugal 16,4 € Romania 11,1 € Romania 11,1 € Slovenia 11,1 € Spain 16,4 € Sweden 14,8 €
Each order is binding according to these Terms and Conditions. The order can be canceled no later than 5 hours after it has been sent. The buyer is obliged to accept and pay for the goods. If this binding order is not picked up, the buyer will be required to pay the costs incurred for sending the goods and a handling fee (contractual penalty) in the amount of CZK 300. By sending the order, the buyer agrees to these terms and conditions and the contractual penalty in this amount. For more, see Civil Code § 544-545, Act No. 40/1964 Coll. The buyer is advised to inspect the goods as soon as possible upon receipt.
- Withdrawal from the contract
If the purchase contract is concluded using means of remote communication (in the online store), the buyer has, according to the provisions of § 1829 of Act No. 89/2012 Coll. of the Civil Code, the right to withdraw from the contract (return the goods) without giving reasons, within 14 days from the day of receipt of the goods.
However, this provision of the law cannot be understood as the possibility of free lending of goods. In the case of exercising the right to withdraw from the contract within 14 days, the buyer must return to the seller all the performance that he received on the basis of the purchase contract. If this is no longer possible, the buyer acknowledges that if the goods returned by him are, for example, damaged, worn or partially consumed, or are not returned including all accessories (warranty certificate, manual, packaging, etc.), the seller is liable to the buyer in accordance with the provision § 1833 of Act No. 89/2012 Coll. of the Civil Code, the right to reimbursement of costs associated with returning the goods or restoring the goods to their original condition. The seller is entitled to unilaterally offset the claim for payment of these costs against the buyer's claim for a refund of the purchase price. In theory, these costs can even reach the full purchase price of the goods.
In the event that the seller has not provided the buyer with the information that he is obliged to disclose in accordance with § 1820 of Act No. 89/2012 Coll. of the Civil Code, the buyer may withdraw from the contract within one year and fourteen days from the start of the withdrawal period. However, if the buyer was informed of the right to withdraw from the contract within this period, the fourteen-day withdrawal period runs from the day the buyer received the instruction.
The buyer hands over or sends the withdrawal from the contract to the seller within 14 days. The buyer does not have to state the reason for withdrawing from the contract.
Within 14 days of withdrawal, the buyer is obliged to send or hand over the purchased goods to the seller. The goods should be returned to the seller (not cash on delivery) complete (including packing slips), preferably in the original packaging, and must not show signs of wear or damage.
- The cost of returning the goods is borne by the buyer.
The seller is obliged to return to the buyer an amount fully corresponding to the price of the goods and the costs paid for their delivery without undue delay, but no later than 14 days after the withdrawal from the contract was delivered to him, in the same way as he received payment from the buyer. The seller is not obliged to return the money to the buyer before the returned goods are handed over to him. If the seller offers several options within a certain method of delivery of the goods, he is obliged to replace the cheapest of them to the buyer.
The right to withdraw from the contract according to § 1837 of Act No. 89/2012 Coll. the consumer does not have the Civil Code in the case of contracts:
- about the provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract,
- on the delivery of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the seller and which may occur during the withdrawal period,
- on the delivery of goods that have been modified according to the wishes of the buyer or for his person,
- on repair or maintenance carried out at the place specified by the buyer at his request, however, this does not apply in the case of subsequent repairs other than those requested or delivery of parts other than those requested,
- about the delivery of goods in closed packaging, which the buyer removed from the packaging and for hygienic reasons it is not possible to return it,
- about the delivery of an audio or video recording or a computer program, if it has violated their original packaging,
- about the delivery of newspapers, periodicals or magazines,
- about accommodation, transport, catering or use of free time, if the seller provides these services within the specified period,
- concluded on the basis of a public auction in accordance with the law regulating public auctions or
- about the delivery of digital content if it was not delivered on a physical medium and was delivered with the prior express consent of the buyer before the expiry of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract.
It is necessary to state in the description that the goods are returned within the legal period of 14 days. It is not necessary to state the reason for returning the goods, but we will be happy if you do.
If the returned goods are damaged due to a breach of the buyer's obligations, the seller is entitled to make a claim against the buyer for compensation for the reduction in the value of the goods and to count it against the returned amount.
For faster processing after returning the goods, do not forget to include your bank account number and attach the invoice delivered with the goods. It will speed up the refund.
The operator reserves the right to correct the price of the goods before sending the goods, if he discovers that the goods were offered at an incorrect price. In such a case, the customer must be informed of the correct price and the customer must agree to the price adjustment. Otherwise, the purchase contract will not be concluded and the order will be canceled by the operator.
- Pre-order
It serves exclusively as a preliminary reservation of such goods, which the seller is likely to stock in the future, but whose delivery date and/or price and/or exact specifications are not yet known to the seller. For pre-orders, the seller reserves the right to change the price, delivery date, features and other facts unavailable or unknown to the seller at the time of the pre-order, until such time as the seller stocks and designates the goods for resale. About the price change, or other unknown facts at the time of the pre-order, the seller will inform the buyer accordingly by e-mail or telephone, and the buyer can cancel the pre-order based on this new information.
You can find out how to proceed when exchanging or returning goods in the FAQ.
- Delivery time
We ship the vast majority of orders within 2 working days of receiving your order. In the case of a large number of orders at once, due to capacity reasons, we are forced to slightly delay the dispatch, but we always guarantee dispatch of the order within five working days. If the ordered goods are not in stock and the time for handing over the order to Czech Post would be longer than the time specified in point 2, we will immediately inform the customer (by phone or e-mail) about the actual deadline for processing the order.
- Resolution of disputes with consumers
In relation to the buyer, we are not bound by any codes of conduct within the meaning of § 1826 paragraph 1 letter e) Civil Code.
We handle consumer complaints via the email address info@rockempire.com . We will send information about the handling of the complaint to the buyer's email address.
The out-of-court settlement of consumer disputes arising from the Agreement is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://www.coi.cz . The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.
The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 . of May 2013, on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of consumer disputes online).
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PROTECTION OF PERSONAL DATA
Your obligation to provide information to the buyer in accordance with Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) ( hereinafter referred to as the "GDPR regulation") related to the processing of the buyer's personal data for the purpose of fulfilling the purchase contract, for the purpose of negotiating the purchase contract and for the purpose of fulfilling the seller's public obligations is fulfilled by the seller by means of a special document.
- SENDING COMMERCIAL MESSAGES AND STORING COOKIES
1.1. The buyer agrees, in accordance with the provisions of § 7 paragraph 2 of Act No. 480/2004 Coll., on certain services of the information society and on the amendment of certain laws (the Act on certain services of the information society), as amended, to the sending of business communications by the seller to an electronic address or to the buyer's phone number. Your information obligation towards the buyer in the sense of Article 13 of the GDPR related to
the processing of the buyer's personal data for the purpose of sending business communications is performed by the seller through a special document.
1.2. The seller fulfills its legal obligations related to the possible storage of cookies on the buyer's device by means of a special document.